We ships to 43 countries:
- North America: United States, Canada, Mexico
- Europe: United Kingdom, Ireland, France, Germany, Norway, Sweden, Denmark, Finland, Iceland, Belgium, The Netherlands, Luxembourg, Italy, Vatican City, Spain, Liechtenstein, Austria, Monaco, San Marino, Croatia, Bulgaria, Cyprus, Malta, Slovakia, Slovenia, Estonia, Hungary, Latvia, Lithuania, Poland
- Oceania: Australia, New Zealand
- Asia: Hong Kong, Singapore, Japan, South Korea, Macau, Taiwan, Malaysia, Cambodia

- We offer free shipping for orders above $610.00 HKD (or equivalent in other currencies)
- Orders under $610.00 HKD are subject to a $70.00 HKD shipping fee, with the exception of Canada, where the shipping fee is $130.00 HKD
* If you pay in a currency other than HK Dollars, the shipping fee is converted accordingly

We are sorry that we are not responsible for any duties, taxes.

- Orders are dispatched within 3 business days. 
- Delivery times range from 7-14 business days depending on the destination. 

We are so sorry if you received a product different from the one that you ordered. Please email to info@jewcellsjewellery.com with your order number.

Estimated delivery times are to be used as a guide only and can vary depending on the part of the world you are in. Note that delivery times commence from the date of dispatch. ​Sorry, that we cannot be responsible for any delays caused by destination customs clearance processes, local duties and taxes, and items that are lost in transit.